Refund policy
At Wardroot, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we are here to help.
1. 90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee from the date your order is delivered. If you are not satisfied with your purchase, you may request a refund within this period.
2. Eligibility for Returns
To be eligible for a return and refund:
- Your request must be submitted within 90 days of delivery.
- The item must be returned in its original condition.
- Proof of purchase (order number) is required.
3. How to Request a Refund
To initiate a return or refund request, please contact us at:
Include the following:
- Your order number
- Reason for the return
We aim to respond within 24–48 business hours with further instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- We will cover the return shipping costs.
- A full refund will be issued upon verification.
Please email us with:
- Your order number
- A clear photo of the issue
6. Refund Processing
Once your return is received and approved:
- Refunds will be issued to your original payment method within 5–10 business days.
- Depending on your financial institution, it may take additional time for the refund to appear on your statement.
7. Exchanges
We do not offer direct exchanges at this time.
If you would like a different item:
- Return your original purchase for a refund
- Place a new order separately
8. Late or Missing Refunds
If you have not received your refund within 10 business days after approval:
- Check with your bank or payment provider
- If the issue persists, contact us at support@wardroot.com
9. Contact Information
For any questions regarding this policy, please contact us at: